Front Office – Internship

Roles and Responsibilities

• Greet arriving guests warmly, manage check-in/check-out processes, and assign appropriate rooms.
• Process reservation requests, cancellations, and modifications accurately via telephone and online systems.
• Answer incoming calls politely, route messages, and respond to guest inquiries promptly.
• Provide detailed information regarding hotel amenities, dining hours, and local sightseeing attractions.
• Coordinate closely with housekeeping and maintenance teams to ensure room readiness.
• Maintain precise financial transactions, post guest charges, and process final bill payments.
• Resolve guest complaints, handle emergency situations calmly, and escalate issues when necessary.
• Keep the lobby reception desk organized, clean, and stocked with guest materials