Provide guests with a thorough and knowledgeable understanding of spa services.
Train and ensure all front desk associates deliver exceptional service, offering corrective counseling when needed.
Ensure front desk staff are monitored and informed of treatments, groups, and other promotions.
Accountable for assisting the Store Manager with controllable costs in store
Keep appropriate par stock on all inventories goods
Verity accuracy of DNR rooms in accordance with hotel procedures
