Reservation Agent – UAE

Roles and Responsibilities

• Process room and table reservations accurately via phone, email, and online booking engines.
• Provide detailed information regarding accommodation types, dining menus, pricing, and current promotions.
• Maintain up-to-date knowledge of room inventory, table availability, and daily restaurant seating capacities.
• Enter guest details, special requests, and dietary restrictions precisely into the property management system.
• Handle cancellation requests, rebooking modifications, and deposit processing according to company policies.
• Identify upselling opportunities by recommending premium suites, tasting menus, or custom event packages.
• Coordinate reservation data with front desk and restaurant host teams to ensure smooth guest arrivals.
• Respond politely to booking complaints, handle waitlists, and resolve scheduling conflicts efficiently.